• Consumer analytics and Big Data allow for more customised products, but may raise privacy and segmentation concerns.
• Due to the low interest rates environment, financial risks are increasingly borne by consumers, yet consumers are often not sufficiently supported in taking on these risks.
• A lack of transparency about complex products, some issues regarding claims management and low levels of financial literacy continue to be key supervisory concerns.
• For the first time, the Report analyses specific consumer trends in the pensions sector.

Click here to access the full press release.

Click here to access the Fourth Consumer Trends Report.